When The Customer Asks The DUMBEST Question
So, you think the customer is always right? Well then YOU answer the incredibly dumb questions they ask!
1. An Eye For An Eye
Once, while working at an eye doctor's office, a woman was upset because we were charging her to make new lenses with an updated prescription. She was getting frustrated and asked, "Why do you have to make new lenses?
Can’t you just inject some more medicine in the ones I already got"? It took all I had not to laugh in her face.
2. Bathroom Rules
I was standing next to a HUGE bathroom sign, restocking silverware as a woman in her mid-30s entered the establishment. Woman: “Sir, where is the bathroom”? Me: “Down that hallway, ma'am”. I pointed to the direction the sign was pointing. Woman: “No, it isn't”. Me: “Err, what”? I was not prepared for what she said next. Woman: “That's a couple's restroom, see? Man AND woman”. Me: Chuckles “Oh, no. That’s a unisex bathroom, you can use it”. Woman: “I'm not a unisexual. I'll just run over to Applebee’s”. She left.
3. Flight Path
I fly private jets. Once we were flying east early in the morning so the sun was directly in our eyes. I was quite used to this, but apparently not everyone on board was as comfortable. A passenger was sitting directly behind us on the jump seat. He leaned forward and uttered the stupidest question I’ve ever heard.
He asked me: "Is there any way we can just climb and get above the sun”? No.
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4. Battery Powered
I was working at a car battery store, when a customer came in with a receipt for a battery he had bought a couple weeks ago, asking for a refund.
I asked him if he had the battery with him, so that we could take the battery back and refund him the money. He said, "No, I don't have it anymore, I put it in a car I just sold".
Confused, I replied, "You want us to refund you for a battery that you don't have anymore"? He responded, just as confused, "Yeah well I don't have the battery anymore, so why should I have to pay for it? You need to refund me".
He did not leave the store happy that day. I’m still confused by this interaction to this day.
